Anytime fitness 5 day pass9/11/2023 I can’t just be giving them up to everyone. Mr Bull: “These trial passes, they are limited mate. What? After 10 awkward seconds, he finally spoke. I’m not sure what he was trying to do here, intimidate me or size me up or something, but I just kept his gaze, and gave a questioning shrug. I tried to clarify the details – so I would pay the deposit, and if I returned the device after my workout, I would get my deposit back? He responded by giving me an accusing, long hard stare, for a good 10 seconds. I don’t want to sign into a pseudo membership immediately with a stupid bait and switch sales tactic! What happened to the ‘no obligations’?! I am just here to try out the facilities, to see if it’s a nice place to workout, to see if it’s convenient to come here everyday after work or before work. He carried on by saying that if I did not return the device, they would assume I want to sign up and I would lapse into a one-month membership immediately, and I would be charged for that (at something like $148/month I can’t remember). Well, unpleasant already, but not too bad, right? I didn’t have $68 on me, and had to borrow from my friend. This new piece of information is annoying and should have been mentioned upfront in the email, but seems fair. What? I have to pay $68? I recovered quickly to catch the rest of his explanation, that it was because he would give me one of their purple tracker devices, so the money was a deposit in case I didn’t return that device. My ability to pay attention to the remainder of his sentence was impaired by this sudden requirement. Mr Bull: “So how this works is, you have to put down a deposit of $68… - “ Ok fine, I can try out the place for a day then. (Edit: their website now puts 1 day, as in my screenshot above, so I guess the policy really just changed) Why would they still email me just the previous day that I could go for a 3-day trial? Let's just give him the benefit of a doubt that this is not a bait and switch but company policy literally changed on that morning. That’s a bummer, I had planned to come on Monday and Wed. (his constant usage of ‘mate’ was what led to my deduction that he’s Australian) Mr Bull: “Mate, I just got an email this morning, there is no more 3 day pass, the trials are all one day now.” That's fine, it's part of his job as sales. I figured he was going to try to sell me the membership, though advertised as a free trial with ‘no obligations’. I was a little confused as to what he wanted to discuss. Mr Bull shot me another quick glance and probably realised his earlier assessment of ‘unwanted intruder’ was inaccurate, and his face changed slightly and he beckoned me to sit down to ‘discuss’. Alright, no issues, I walked in and quickly opened with “Hi, I signed up for a free trial, do I activate it with you?” I was slightly taken aback by the rude gesture, but realised I probably should have gone in after his phone call ended, so maybe he was upset that I just walked in. At that moment, the Australian staff (let’s call him Mr Bull) came out of the office, shot me a glare and did the finger hooking gesture you use to beckon a dog to come to you. I got a little engaged using my phone and browsing Facebook and stuff, and was waiting around for about 10 minutes at the couch and my friend wasn’t there yet. The staff was sitting in the glass office but was busy on the phone, so I sat down at the couches, planning to wait for my friend to arrive to proceed. On the day (8th Jun 15), I went to the gym ahead of my friend, and wasn’t sure where to go when I entered the gym. I dropped them an email instead, which was replied rather promptly. I tried calling the number provided but no one picked up. I keyed in my details, and I received an email shortly: Try to remember the phrase ‘No obligation free trial’ as you progress through this post. Note the bolded words especially – ‘no obligation’ it says. He linked me a URL to sign up for a free trial (it used to say 3 days) : One of my friends was free to workout with me, and he recommended that I try out anytimefitness, where he had a membership. Thus, I was looking out for a gym to sign my life away to sign up for a new membership. With my recent career move, my new workplace meant my usual EnergyOne gym wasn’t convenient anymore. I didn’t consider working out there previously as I had an existing EnergyOne membership which was considerably cheaper. One of the more recent ones was anytimefitness nex, which is conveniently located near my house. If you haven’t heard of anytimefitness, they are a 24-hour gym global franchise that has sprouted many branches in Singapore. I just had a terrible customer experience with anytimefitness, and I felt obligated to make their poor service quality and sneaky sales tactics known.
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